Commonly Asked Questions:
If I order online how long will it take to receive my order?
All pieces are created, and then packed, by hand. Please allow two weeks for shipment of domestic orders, four weeks for international. Orders are shipped to the address you give us. Neakey is not responsible for delays caused by the usps, or replacement of lost orders submitted with incorrect delivery information.
Can I Return or Exchange an order?
Because each piece is handmade, we cannot accept returns. If you would like to exchange one piece for another this must be done within 7 days of receipt of your piece. Please email firstname.lastname@example.org with your order information and we will give you an Exchange Approval Code. Please see our return policy section on how to request an Exchange Approval Code Note: sale items are final sale and cannot be returned or exchanged.